HELP & SUPPORT
We process orders every day before 9 am, except on public holidays. After dispatch, delivery takes about 2-5 working days for metro cities and 4-7 working days for the rest of India.
Yes, we offer EMI options for all items above Rs. 1000.
You can track the status of your order from the "Order History" section on your account page. You will also receive a confirmation email when your order is shipped.
If you wish to cancel your order, please contact customer support by submitting your request via the Contact Us form with your order ID. Orders can be canceled the same day if they have not been dispatched. If the order has already been dispatched, you will need to wait for 24 to 48 hours for the cancellation to be processed. Refunds will be initiated immediately after the cancellation is confirmed. Allow 3-5 business days for the refund to reflect in your account.
Yes, you can change your shipping or billing address within 24 hours of placing the order. Please contact our customer support team by submitting your request via the Contact Us form.
Changes to items in your order are possible if the order has not been dispatched. Please contact our customer support team by submitting your request via the Contact Us form with your order ID before 4 pm.
We do not have an exchange policy, but you can return your items within 7 days of receiving the product. To initiate a return, please click here and follow the instructions.
Yes, we offer cash on delivery services with an additional Rs. 75 charge.
You can click on ‘Notify me' when a product is out of stock to receive an instant notification once it’s back in stock. Our products are part of a specially curated limited collection and often sell out within 21 days of launch. We recommend immediate purchase to avoid missing out.
Please reach out to customer support by submitting your request via the Contact Us form.
We strive to provide the best service to our customers. If you need to return an order after seven days, please contact customer support by submitting your request via the Contact Us form with a photo of the original product. We will try to find the best solution for you.
Our customer service is available from 11 am to 5 pm, Monday to Saturday.
Please email us at hello@petrichor.fit to request an invoice for your purchase.
Please get in touch with our Business Development team by emailing hello@petrichor.fit. If things work out, we will get in touch with you.